Privacy Policy

Arbinon.com, Inc. Privacy Policy

Last Updated: December 1, 2021.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.arbinon.com and portal.arbinon.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, and/or register for an account on our portal, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers PayPal email address), email address, and phone number. We refer to this information as “Order Information.”

Additionally, when you register for an account we collect the business email address, name, billing, mailing, shipping address(es), tax account numbers, employee names and email address(es), that you supply. In addition, in order to connect to the Amazon Marketplace for your account with Amazon, you are required to complete the Amazon approved MWS Pipeline process which provides secure credentials that link our Amazon Developer account with your Amazon Seller account, which initializes the onboarding process. Once onboarding has started, you are providing Arbinon.com, Inc. access to read and download Amazon Sales Orders, Inventory Details, all ASINs, SKUs and listings, settlement reports, returns reports, reimbursement reports on all marketplaces that you are onboarding with Arbinon.com., Inc. You further grant us the ability to create Inbound FBA Shipments in your Amazon account and allow our software to create new or modify existing product listings on the Amazon marketplaces. Additionally, company names, addresses, stock keeping units (SKUs) including UPCs and prices are collected from you for your suppliers in order to calculate cost of goods as well as to facilitate the procurement (order creations) process in Arbinon.com, Inc. We refer to this information as “Business Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Order Information and Business Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information from the marketplaces we support so fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you;
• Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Report to you on Amazon sales with cost of goods, inventory status and activities, and more reporting;
• Facilitate Procurement of goods;
• Facilitate Amazon FBA Inbound Shipment management;
• Facilitate Amazon Marketplace management tasks;
• We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

HOW WON'T WE USE YOUR PERSONAL INFORMATION?

[Section added December 1, 2021]

To be additionally clear.  In relation to the Business Information that Arbinon.com, Inc. collects about your business, we do not sell or share your information, including your email, ASINs, Suppliers and others.  Our only purpose in collecting that information is for your utilization of our software, tools and services in a manner that is minimally necessary to collect and use for the provision of services to you.

If your business is a registered Amazon Selling Partner, you have already agreed to certain Amazon Seller Terms of Services.   As an Amazon-authorized software provider, we have too.  In addition to all the same Terms of Service that you have agreed to, we are additionally under an additional Development Agreement.  Under those terms we have exceeded our compliance requirements for important matters of data security.  In order for us to continue being an Amazon-authorized seller, we undergo periodic assessment by Amazon's cybersecurity team and are requalified for a set term.   These measures are one additional layer of scrutiny we gladly accept in order to assure both you and Amazon that we are compliant with industry best practices for cyber security threats, the use of end-customer private information and security of Amazon Selling Partner data.

Your privacy is a priority for us.  Staff who have access to member's Business Information are not permitted to be sellers on any platform, and are under non-competition agreement.  In full disclosure, only the company Founder as of this date has an active selling account.  This exception is deemed critical for the ongoing development and testing cycles of the software.  Sourcing is extremely limited and on an opportunistic basis coinciding with development tasks of new or existing software functionality.

 

SHARING YOUR PERSONAL INFORMATION

On an extremely limited basis, where it is authorized in advance by you, we share your Personal Information with third parties to enable services we are providing to you.  Amazon in particular, though we mostly only collect your account data from their systems.

For example, we use Amazon MWS APIs to create FBA Inbound Shipments using “Ship From” addresses you provide to us in our system, and submit that to Amazon in order for Amazon to calculate partner shipment costing.

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We also use HotJar to help us optimize performance and structural flow of our public website.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.

COMMON LINKS INCLUDE:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Personal Information for our records unless and until you ask us to delete this information.

Upon termination of your account, whether by us or your choice, we will retain some data including your email address as part of our anti-fraud measures. Data you entered into our platform will be retained in an active state for a period of approximately ninety (90) days following the last date of activity. After that time, we will purge the combination of all data downloaded from Amazon for your account, as well as purge all of the data created in our portal by you during the entry of information or the processing of information in the normal use of your account.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@arbinon.com or by mail using the details provided below:

Arbinon.com, Inc.

185-911 Yates Street

Victoria, BC, V8V 4Y9, Canada